Refund policy

We have a standard 30-day return policy, and an extended holiday period return policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging and purchased at full price (not on sale). You’ll need the receipt or order number.  You are required to pay for the shipping to return the item for exchange or refund and we recommend using a trackable method.

To start a return, you can contact us at enquiries@therockspush.com. Please note that returns will need to be sent to the following address: 

THE ROCKS PUSH

PO Box 223

Mosman NSW 2088

Australia

 

EXCHANGES AND REFUNDS
1.  RETURN FOR EXCHANGES
  • If you are choosing to exchange an item for another size, please email enquiries@therockspush.com
  • Exchanges are subject to availability at once your return arrives at our office. Exchanges can be made for items of the same value of your original purchase.
  • The quickest and easiest method of making sure you receive your exchange as soon as possible is to place a new order with us online and return your original order back to us for a refund. This will ensure you get your new items before they sell out in the size and colour you want.
2.  RETURN FOR REFUNDS

There are no refunds on sale items

  • If you are returning for a refund, please email enquiries@therockspush.com
  • Once received, our Customer Service team will review your product and process the refund.

Refunds are reversed onto the original form of payment. Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement. The total amount of the refund will be minus any shipping charges (we do not refund the shipping fee). Please feel free to contact us for an update at enquiries@therockspush.com with your order number in the subject line.

CANCELLATIONS OF ORDERS

If you have changed your mind and would like to cancel an order, please email enquiries@therockspush.com as soon as possible. Please note, orders which have already been shipped cannot be cancelled.

FAULTY ITEMS

We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team with photos of the product and notify us of any issues by emailing enquiries@therockspush.com  We will work with you to resolve it as soon as possible. We do apologise for any inconvenience this may cause you.

STOCK LEVELS 

Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If your item has sold out, we will notify you by email as soon as possible and arrange a replacement or a refund. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.