Shipping

AUSTRALIAN ORDERS

Complimentary shipping on all orders over $75*

For your Christmas gifts, we have a Holiday Returns Extension policy; all items ordered from 1st November can be retuned up until 31st January 2023.

Delivery Options
Delivery Information
Cost

Standard

(3-7 days)

Nationwide

  • All standard orders are shipped using Australia Post eParcel.
  • Please use this option when shipping to PO Box or Parcel Locker

$8.50


*FREE on orders over $75.

Express

(2-3 days)

Nationwide

  • All express orders are shipped using Australia Post Express.
  • Shipped the same day if ordered before 12pm on weekdays.

$12.00

*FREE on orders over $100 


Please allow 1-3 days for your order to be processed. 

Please order by 11am for your order to be packed and shipped the same day.  The below transit times are an approximate guide once the order has been processed and dispatched from our warehouse in Sydney, Australia.

During peak periods please allow up to 2 working days for your order to be processed.

Tracking - Once your order has been dispatched from our warehouse, you will receive an email from us to let you know your order is on its way.   This email will contain your tracking number so you can track how long it is till you’re looking and doing good!

PO Box Addresses - PO Box addresses are accepted for all Australian addresses and all such deliveries will be signed for & delivered to your local post office. Please check your tracking information to find your parcels delivery status.

Dispatched orders can’t be changed - Once your order has been dispatched we are unable to add to or change a residential delivery address.

Please be aware that online orders are not processed over weekends or public holidays.

Once your order has been processed, you will be sent an email with your tracking information.

If the processing of your order is delayed for any reason, you will be notified by email. 


INTERNATIONAL SHIPPING

Complimentary shipping on all orders over $150.

We ship Internationally and offer a flat rate of $25 and use Australia Post.  

Deliveries to New Zealand - Will be classed as Worldwide Deliveries and will take between 5-10 working days.

We ship all international orders on a DDU (Delivery Duties Unpaid) basis - This means you may be required to pay additional tax and duty to your local customs office when your delivery arrives.

Duties and taxes - Are determined by the country to which items are shipped and vary from country to country. We recommend you contact your local customs authority to determine these costs prior to purchasing. These costs (where applicable) are the responsibility of the recipient to pay upon delivery and are not included in the product(s) price. Should you not pay any duties and taxes on arrival, and the item is returned to us, we will deduct the cost of the initial and return shipping from the amount we refund. 

THE ROCKS PUSH reserves the right to make changes to shipping rates and carriers at any time without notice. This includes waiving or discounting shipping rates at any given time.

If you have any questions please contact us enquires@therockspush.com

DELIVERY TIMES

Due to COVID-19 there may be delays with shipping. Please contact enquires@therockspush.com for further details.

Metropolitan Areas - 2-5 days transit time.

Regional Areas - 5-7 days transit time.

International - 7-10 days transit time.

Returns & Refund policy 

Online Returns Policy 

THE ROCKS PUSH online store offer returns and exchanges on full priced products (sale products excluded unless faulty) purchased online subject to the following conditions:

  • We receive the product within 30 days of purchase. 
  • Our Holiday Returns Extension Policy applies to all goods ordered between 1 November 2022 and 25 December 2022, we will extend our standard returns period to us receiving the product by 31 January 2023.
  • Garments are in a saleable condition, i.e. clean, tags attached, in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted.
  • Sale Items: THE ROCKS PUSH online store does not accept returns (refund or exchange) on any sale items unless deemed faulty. Please note, discounts cannot be retrospectively applied.

Please note we do not cover the costs to send the items back to us if it is a return. We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns.

Request A Return or Free Exchange

To request a return or exchange:

Book Your Return or Free Exchange please email enquires@therockspush.com

To request a return or replacement on a faulty item:

Follow These Steps Here

Once approved, we will send you an email to finalise your return. Please note, no returns will be accepted without a return authorisation.

Return Options

Steps

Fee

Exchange Via Paid Post: Australia Post.

  • If you are choosing to exchange an item for another size, we will email you a Free Returns Label
  • Please note we cannot secure the stock, until we receive your item back to us.

Free

Return Via Paid Post: Australia Post

  • Return through your local Australia Post post office in over 4,400 locations
  • You will need to pay for your return at your local Australia Post outlet

Rates Vary and will be at customer’s expense

 

Refunds

Refunds are reversed onto the original form of payments. Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement. The total amount of the refund will be minus any shipping charges (we do not refund the shipping fee). Please feel free to contact us for an update at enquires@therockspush.com with your order number in the subject line.

Exchange

Exchanges are subject to availability at once your return arrives at our office. Exchanges can be made for items of the same value of your original purchase.

The quickest and easiest method of making sure you receive your exchange as soon as possible is to place a new order with us online and return your original order back to us for a refund. This will ensure you get your new items before they sell out in the size and colour you want.

Book your free exchange here.

Cancellations

If you have changed your mind and would like to cancel an order, please email enquires@therockspush.com as soon as possible. Please note, orders which have already been shipped cannot be canceled.

Faulty Items

We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team with photos of the product and notify us of any issues by emailing enquires@therockspush.com  We will work with you to resolve it as soon as possible. We do apologise for any inconvenience this may cause you.

If you are a retail partner, please complete and submit the Retail Partners returns form. Returns from Retail Partners.

Stock levels 

Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If for any reason a sold out item is purchased, we will notify you by email as soon as possible and offered a suitable replacement or a full refund. 

Sale items  

All sale items purchased online from THE ROCKS PUSH are final sale and are not eligible for return. We do not offer refunds, credits notes, or exchanges on any sale item purchased online unless deemed faulty.

We sincerely thank you for your understanding and we look forward to working with you to resolve any issues.