AUSTRALIAN ORDERS
Complimentary shipping on all orders over $75*
Delivery Options |
Delivery Information |
Cost |
|
Standard (3-7 days) Nationwide |
|
$8.50 *FREE on orders over $75. |
|
Express (2-3 days) Nationwide |
|
$12.00 *FREE on orders over $100 |
Please allow 1-3 days for your order to be processed.
Please order by 11am for your order to be packed and shipped the same day. The below transit times are an approximate guide once the order has been processed and dispatched from our warehouse in Sydney, Australia.
During peak periods please allow up to 2 working days for your order to be processed.
Tracking - Once your order has been dispatched from our warehouse, you will receive an email from us to let you know your order is on its way. This email will contain your tracking number so you can track how long it is till you’re looking and doing good!
PO Box Addresses - PO Box addresses are accepted for all Australian addresses and all such deliveries will be signed for & delivered to your local post office. Please check your tracking information to find your parcels delivery status.
Dispatched orders can’t be changed - Once your order has been dispatched we are unable to add to or change a residential delivery address.
Please be aware that online orders are not processed over weekends or public holidays.
Once your order has been processed, you will be sent an email with your tracking information.
If the processing of your order is delayed for any reason, you will be notified by email.
INTERNATIONAL SHIPPING
Complimentary shipping on all orders over $150.
We ship Internationally and offer a flat rate of $25 and use Australia Post.
Deliveries to New Zealand - Will be classed as Worldwide Deliveries and will take between 5-10 working days.
We ship all international orders on a DDU (Delivery Duties Unpaid) basis - This means you may be required to pay additional tax and duty to your local customs office when your delivery arrives.
Duties and taxes - Are determined by the country to which items are shipped and vary from country to country. We recommend you contact your local customs authority to determine these costs prior to purchasing. These costs (where applicable) are the responsibility of the recipient to pay upon delivery and are not included in the product(s) price. Should you not pay any duties and taxes on arrival, and the item is returned to us, we will deduct the cost of the initial and return shipping from the amount we refund.
THE ROCKS PUSH reserves the right to make changes to shipping rates and carriers at any time without notice. This includes waiving or discounting shipping rates at any given time.
If you have any questions please contact us enquiries@therockspush.com
DELIVERY TIMES
Due to COVID-19 there may be delays with shipping. Please contact enquiries@therockspush.com for further details.
Metropolitan Areas - 2-5 days transit time.
Regional Areas - 5-7 days transit time.
International - 7-10 days transit time.
We sincerely thank you for your understanding and we look forward to working with you to resolve any issues.