Returns & Refund policy
Online Returns Policy
THE ROCKS PUSH online store offer returns and exchanges on all products (sale products excluded unless faulty) purchased online subject to the following conditions:
- We receive the product within 30 days of purchase.
- Our Holiday Returns Extension Policy applies to all goods ordered between 1 November and 25 December, we will extend our standard returns period to us receiving the product by 31 January.
- Garments are in a saleable condition, i.e. clean, tags attached, in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted.
- Sale Items: THE ROCKS PUSH online store does accept returns (refund or exchange) on sale items unless. Please note, discounts cannot be retrospectively applied.
- Refunds and exchanges are done through our partner Refundid below.
- Should you require any additional help please contact firstname.lastname@example.org.
FREE EXCHANGES AND INSTANT RETURNS
Follow these steps here:
Enter details below to get started
Please note: You will be required to pay for your own return shipping when lodging a return through Refundid.
Once approved, we will send you an email to finalise your return. Please note, no returns will be accepted without a return authorisation.
Refunds are reversed onto the original form of payment. Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement. The total amount of the refund will be minus any shipping charges (we do not refund the shipping fee). Please feel free to contact us for an update at email@example.com with your order number in the subject line.
Exchanges are subject to availability at once your return arrives at our office. Exchanges can be made for items of the same value of your original purchase.
The quickest and easiest method of making sure you receive your exchange as soon as possible is to place a new order with us online and return your original order back to us for a refund. This will ensure you get your new items before they sell out in the size and colour you want.
If you have changed your mind and would like to cancel an order, please email firstname.lastname@example.org as soon as possible. Please note, orders which have already been shipped cannot be canceled.
We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team with photos of the product and notify us of any issues by emailing email@example.com We will work with you to resolve it as soon as possible. We do apologise for any inconvenience this may cause you.
Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If for any reason a sold out item is purchased, we will notify you by email as soon as possible and offered a suitable replacement or a full refund.
All sale items purchased online from THE ROCKS PUSH are able to be exchanged for another item should the sizing be wrong or the colour different to that expected.We thank you for your understanding and we look forward to working with you to resolve any issues.