Exchanges & Returns

Returns & Refund policy 

Online Returns Policy 

THE ROCKS PUSH online store offer returns and exchanges on all products (sale products excluded unless faulty) purchased online subject to the following conditions:

  • We receive the product within 30 days of purchase. 
  • Garments are in a saleable condition, i.e. clean, tags attached, in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted.
  • Sale Items: THE ROCKS PUSH online store does accept returns (refund or exchange) on sale items.  Please note, discounts cannot be retrospectively applied.
  • Refunds and exchanges are done through our partner Refundid below. 
  • Should you require any additional help please contact enquiries@therockspush.com.
FREE EXCHANGES AND INSTANT RETURNS

Follow these steps here:

Enter details below to get started

Please note: You will be required to pay for your own return shipping when lodging a return through Refundid.

Once approved, we will send you an email to finalise your return. Please note, no returns will be accepted without a return authorisation.

Steps

Fee  
  • If you are choosing to exchange an item for another size
  • To book your free exchange please email enquiries@therockspush.com and we will email you a Free Reply Paid address
  • Please note we cannot secure the stock, until we receive your item.

Free

Once approved, we will send you an email to finalise your return. Please note, no returns will be accepted without a return authorisation.

Steps

Fee  
    • Return must meet our requirements - 
      • Garments are in a saleable condition, i.e. clean, tags attached, in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted
      • No returns on sale items
    • If your return meets these requirements please book your Return by emailing  enquiries@therockspush.com
    • Once received and our Customer Service team review your product you will receive a refund.

 

Please note: You will be required to pay for your own return shipping when lodging a return through Refundid.

 

Refunds

Refunds are reversed onto the original form of payment. Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement. The total amount of the refund will be minus any shipping charges (we do not refund the shipping fee). Please feel free to contact us for an update at enquiries@therockspush.com with your order number in the subject line.

Exchange

Exchanges are subject to availability at once your return arrives at our office. Exchanges can be made for items of the same value of your original purchase.

The quickest and easiest method of making sure you receive your exchange as soon as possible is to place a new order with us online and return your original order back to us for a refund. This will ensure you get your new items before they sell out in the size and colour you want.

Cancellations

If you have changed your mind and would like to cancel an order, please email enquiries@therockspush.com as soon as possible. Please note, orders which have already been shipped cannot be canceled.

Faulty Items

We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team with photos of the product and notify us of any issues by emailing enquiries@therockspush.com  We will work with you to resolve it as soon as possible. We do apologise for any inconvenience this may cause you.

Stock levels 

Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If for any reason a sold out item is purchased, we will notify you by email as soon as possible and offered a suitable replacement or a full refund. 

Sale items  

All sale items purchased online from THE ROCKS PUSH are able to be exchanged for another item should the sizing be wrong or the colour different to that expected.

We thank you for your understanding and we look forward to working with you to resolve any issues.